Store Policies/Terms and Conditions

Email: joapplesauce@gmail.com

Location: Irvine, California

Shipping Time

Please make sure the address provided is correct. There may be delays with orders being delivered due to the package being sent back or being sent to the wrong address. You may be subject to covering additional shipping costs.

Once you place your order, an order confirmation will be sent to the provided email. At this time, your order is being processed in the order it was placed. Please make sure the correct email address is provided.

NOTE: Processing time can take 1-2 weeks. This may vary depending on the volume of orders I receive. Please do not email me regarding order updates, only email me if you have any issues with your order. Please refer to my Instagram as I post updates there. 

You will be notified again via email once your order has been packed. This email will also provide you with a tracking number if you have chosen the shipping option that includes tracking. Orders will be dropped off to the post office every Friday. Orders within the United States typically take between 5-7 business days, Canada orders typically 14 business days, and International orders typically 7-25 business days. 

Due to COVID-19 there may be delays that are beyond my control with items being delivered.

Email

If you have any issues with your order, please email me at joapplesauce@gmail.com. A response will be sent out within 1-2 business days. If you send an email over the weekend (Saturday or Sunday), you should expect a response the following Monday. 

UK Friends

Due to the new VAT laws, I am currently unable to ship to the UK. I'm very sorry for the inconvenience. 

Tracked Packages

If you have a package with tracking that says it was delivered, but it wasn't, please start by double checking the tracking number. If the package states that it has been delivered, please contact your local post office ASAP to see if they have any information regarding your package. Check in with others in the household, neighbors, and/or apartment management to see if your package was mixed up or picked up by them.

Returns/Refunds

All sales are final. Once your order has been finalized and confirmed you cannot cancel or make any changes to your order. Your order is finalized and confirmed once you receive an email confirmation and an order number has been created. Please read each listing carefully before purchasing and verify that the address you entered is correct.

If you receive a defective product upon delivery, please email your order number, a photo of the packaging as well as the products inside. (Email: joapplesauce@gmail.com)

Returned Packages

Please verify your address before completing your order. If a package gets returned to me I will notify you through the email provided. You may be subject to covering the shipping costs to send the items back to you.

Other Terms

We are not responsible for duties, taxes, or customs fees under any circumstances. The buyer will be held accountable for any country restriction, duty tax, or any other fees collected.

We are not responsible for lost or stolen packages. Once it reaches the post office it is out of our control. If you have any issues with the delivery of your package, please contact your local post office. 

As a friendly reminder, all sales are final. Please review all your information prior to finalizing your purchase. This includes your name, address, and any items in your order. Once the order has been finalized and confirmed you cannot cancel or make any changes to your order.

For any additional information please send an email to joapplesauce@gmail.com. Your email will be answered as soon as possible. If you are inquiring about the status of your order, please include your order number.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.joapplesauce.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at joapplesauce@gmail.com

Thank you!