F.A.Q. / Terms and Conditions

Email: joapplesauce@gmail.com

Shipping Time

Once you place your order, it will be pending until it is packed and shipped. Orders will be fulfilled as soon as possible and in the order it was placed. Orders will be dropped off to the post office on TUESDAY and FRIDAY to reduce going out too often due to COVID. You will be notified via e-mail once your order has been shipped. This email will also provide you with a tracking number if you have chosen the shipping option that includes tracking. Orders within the United States typically take between 5-7 business days, Canada orders typically 14 business days, and International orders typically 7-25 business days.  

Due to COVID-19 there may be delays with items being delivered.

UK Friends

Due to the new VAT laws, I am currently unable to ship to the UK. I'm very sorry for the inconvenience. 


All sales are final. Once your order has been finalized and confirmed you cannot cancel or make any changes to your order.  

If you receive a defective product upon delivery, please email a photo of the packaging as well as the products inside. (Email: joapplesauce@gmail.com)

Other Terms

We are not responsible for duties, taxes, or customs fees under any circumstances. The buyer will be held accountable for any country restriction, duty tax, or any other fees collected.

We are not responsible for lost or stolen packages. Once it reaches the post office it is out of our control. If you have any issues with the delivery of your package, please contact your local post office. 

As a friendly reminder, all sales are final. Please review all your information prior to finalizing your purchase. This includes your name, address, and any items in your order. Once the order has been finalized and confirmed you cannot cancel or make any changes to your order.

For any additional information please send an email to joapplesauce@gmail.com. Your email will be answered as soon as possible. If you are inquiring about the status of your order, please include your order number.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.joapplesauce.com (the “Site”).


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at joapplesauce@gmail.com

Thank you!